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Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicComponent"}}}},"delete":{"tags":["CompanyServiceTats"],"operationId":"CompanyServiceTats_DeleteById","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/companies/{companySkillId}/services/{serviceSkillId}/templates":{"get":{"tags":["CompanyServiceTemplate"],"summary":"Returns template","description":"The get template will return a list of company service template by company skill ID.","operationId":"CompanyServiceTemplate_GetTemplatesForCerp","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill id of the company","required":true,"type":"integer","format":"int32"},{"name":"serviceSkillId","in":"path","description":"The skill id of the service","required":true,"type":"integer","format":"int32"},{"name":"entityId","in":"query","description":"The id of the entity","required":false,"type":"integer","format":"int32"},{"name":"requestTypeId","in":"query","description":"The id of the request type","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent 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ticket.","operationId":"CompanyServiceTemplate_GetTemplatesForTicket","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/CompanyServiceTemplate"}}}}}},"/api/tickets/{ticketUid}/templates/{id}":{"get":{"tags":["CompanyServiceTemplate"],"summary":"Returns template for the specfied ticket","description":"The get templates will return a list of company service templates for a specified ticket by ID.","operationId":"CompanyServiceTemplate_GetTemplateForTicketById","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"id","in":"path","description":"The id of the template","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/CompanyServiceTemplate"}}}}},"/api/componenttypes/{id}":{"get":{"tags":["ComponentTypes"],"summary":"Returns list of available cultures","description":"The get component service will return list of available cultures \r\n            related to the application passed in the call context.","operationId":"ComponentTypes_GetById","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicComponentType"}}}}},"/api/componenttypes":{"get":{"tags":["ComponentTypes"],"operationId":"ComponentTypes_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/ComponentTypeBrief"}}}}}},"/api/config/preview-features":{"get":{"tags":["Config"],"operationId":"Config_GetGccsEnabledForPreviewFeature","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/components/ContractualSlas":{"get":{"tags":["ContractualSlas"],"operationId":"ContractualSlas_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization 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Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicComponent"}}}},"delete":{"tags":["ContractualSlas"],"operationId":"ContractualSlas_Delete","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"componentTypeId","in":"query","required":true,"type":"string"},{"name":"componentId","in":"query","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent 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label.","operationId":"ContReasCode_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill ID of the company","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/PublicSkill"}}}}}},"/api/applications/current/cultures":{"get":{"tags":["Cultures"],"summary":"Returns list of available cultures","description":"The get culture will return a list of available cultures related to the application passed in the call context.","operationId":"Cultures_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/Culture"}}}}}},"/api/employees/current/tickets":{"get":{"tags":["CurrentEmployeeTickets"],"summary":"Get employee tickets.","description":"GET api/employees/current/tickets\r\nThe get employee tickets API will return a paged list of tickets where the current employee is either the affected or the requester.\r\nThe list can be filtered by ticket status and/or creation date. It can also be sorted based on a ticket property.","operationId":"CurrentEmployeeTickets_GetEmployeeTickets","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"scope","in":"query","description":"Employee scope (Requester, Affected, or Both)","required":false,"type":"string"},{"name":"status","in":"query","description":"Ticket status (Open, Closed, or Both)","required":false,"type":"string"},{"name":"fromDate","in":"query","description":"Date range start","required":false,"type":"string"},{"name":"toDate","in":"query","description":"Date range end","required":false,"type":"string"},{"name":"sortProperty","in":"query","description":"Sorting property (default is id)","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"Sorting direction (ASC or DESC)","required":false,"type":"string"},{"name":"page","in":"query","description":"Page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"Number of tickets per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"forceRefresh","in":"query","description":"Get refreshed or cached data","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of employee tickets","schema":{"type":"object"}},"400":{"description":"- If the employee is not found\r\n- If the from date is null or later than the to date"},"403":{"description":"If the caller does not have access to the company"},"500":{"description":"If the call fails"}}},"post":{"tags":["CurrentEmployeeTickets"],"summary":"Create a new ticket in Assist.","description":"POST api/tickets\r\nThe behaviour of the create ticket API is strongly linked to the application type selected for your application key. \r\nBased on the application type, the validation and value required in the payload may vary. \r\nThe current employee will be considered as the affected employee.\r\nThe binary should be encoded as a Base64 string. (see RFC 2045). http://tools.ietf.org/html/rfc2045","operationId":"CurrentEmployeeTickets_CreateTicket","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticket","in":"body","description":"Ticket details","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"closeNow","in":"query","description":"Determines if ticket will be automatically closed after creation","required":false,"type":"boolean"},{"name":"createInboxRequest","in":"query","description":"Determines if an inbox request associated to this ticket should be created","required":false,"type":"boolean"},{"name":"forceUsingSpRt","in":"query","description":"Determines if the given service process and request type should be used","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"A newly created Ticket","schema":{"type":"object"}},"400":{"description":"- If the employee is not found\r\n- If the ticket is null or malformed"},"500":{"description":"If the call fails"}}}},"/api/employees/current/tickets/{ticketUid}":{"get":{"tags":["CurrentEmployeeTickets"],"summary":"Get ticket for employee.","description":"GET api/employees/current/tickets/{ticketUid}\r\nThe get employee ticket API returns a ticket where the current employee is either the affected or the requester.","operationId":"CurrentEmployeeTickets_GetTicketForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ticket ID","required":true,"type":"integer","format":"int64"},{"name":"scope","in":"query","description":"Determines if employee is affected or requester or either (Requester, Affected, Both)","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket details","schema":{"$ref":"#/definitions/PublicTicket"}},"500":{"description":"If the call fails"}}}},"/api/employees/current/tickets/{ticketUid}/communications":{"get":{"tags":["CurrentEmployeeTickets"],"summary":"Get ticket communications for employee.","description":"GET api/employees/current/tickets/{ticketUid}/communications\r\nThe get employee communications API returns a list of communications for a given ticket where the current employee is either the affected or the requester.\r\nOptionally, it can return a list of communications for a given action.","operationId":"CurrentEmployeeTickets_GetTicketcommunicationsForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"scope","in":"query","description":"Determines if employee is affected or requester or either (Requester, Affected, Both)","required":false,"type":"string"},{"name":"taskId","in":"query","description":"Action ID","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of ticket communications","schema":{"type":"array","items":{"$ref":"#/definitions/PublicTicketCommunication"}}},"500":{"description":"If the call fails"}}}},"/api/employees/current/tickets/{ticketUid}/files":{"get":{"tags":["CurrentEmployeeTickets"],"summary":"Get ticket attachments for employee.","description":"GET api/employees/current/tickets/{ticketUid}/files\r\nThe get employee files API returns a list of files added to the ticket where the employee is either the affected or the requester.","operationId":"CurrentEmployeeTickets_GetFilesForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The technical ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"scope","in":"query","description":"Determines if employee is affected or requester or either (Requester, Affected, Both)","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket attachments","schema":{"type":"array","items":{"$ref":"#/definitions/File"}}},"401":{"description":"- If given scope is \"requester\" and the requester of the ticket does not match the current employee\r\n- If given scope is \"affected\" and the affected employee of the ticket does not match the current employee\r\n- If current employee is neither the affected employee nor the requester of the ticket\r\n- If ticket is not found"},"403":{"description":"If the caller does not have access to the ticket"},"500":{"description":"If the call fails"}}}},"/api/employees/current/tickets/{ticketUid}/files/{fileId}":{"get":{"tags":["CurrentEmployeeTickets"],"operationId":"CurrentEmployeeTickets_GetFileForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"fileId","in":"path","required":true,"type":"integer","format":"int32"},{"name":"ticketUid","in":"path","required":true,"type":"integer","format":"int64"},{"name":"scope","in":"query","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/File"}}}}},"/api/companies/{companySkillId}/customActionTypes":{"get":{"tags":["CustomActionTypes"],"summary":"Returns list of custom action type","description":"The get custom action type will return a list of custom action type for a given company.","operationId":"CustomActionTypes_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill ID of the company","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/CustomActionType"}}}}}},"/api/tickets/{ticketUid}/escalatetosnow":{"post":{"tags":["CustomerSnowTickets"],"summary":"Escalates ticket to SNOW","description":"The post escalate to snow will allow a given ticket to be escalated in Service Now (SNOW).","operationId":"CustomerSnowTickets_EscalateToSnow","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Ticket unique id","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicket"}}}}},"/api/tickets/{ticketUid}/forwardtocustomer":{"post":{"tags":["CustomerSnowTickets"],"summary":"Forwards to customer","description":"The post foward to customer will allow a given ticket to be forwarded to the customer.","operationId":"CustomerSnowTickets_ForwardToCustomer","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Ticket unique id","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicket"}}}}},"/api/companies/{companySkillId}/services/{serviceSkillId}/documentTypes":{"get":{"tags":["DocumentTypes"],"summary":"Returns list of document types","description":"The get document types will return list of document types based on company and service.","operationId":"DocumentTypes_GetByCerp","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill ID of the company.","required":true,"type":"integer","format":"int32"},{"name":"serviceSkillId","in":"path","description":"The skill ID of the service.","required":true,"type":"integer","format":"int32"},{"name":"entityId","in":"query","description":"The id of the entity.","required":false,"type":"integer","format":"int32"},{"name":"requestTypeId","in":"query","description":"The id of the request type.","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/DocumentType"}}}}}},"/api/tickets/{ticketUid}/documentTypes":{"get":{"tags":["DocumentTypes"],"summary":"Returns list of document types based on ticket ID","description":"The get document types will return a list of document types based on ticket ID.","operationId":"DocumentTypes_GetByTicketUid","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"TicketUid of the ticket.","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/DocumentType"}}}}}},"/api/drafts/{id}/files":{"get":{"tags":["DraftFiles"],"summary":"Returns the list of files","description":"The get files will return a list of files to be addedd to the draft.","operationId":"DraftFiles_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","required":true,"type":"string"},{"name":"origin","in":"query","required":false,"type":"string","enum":["None","CloseAsDefectiveInput","NewEmail","Resolve","TicketCreation","Action","Note","Assistant"]},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/File"}}}}},"post":{"tags":["DraftFiles"],"summary":"Adds file to a draft","description":"The post files will allow a file to be added to the draft.","operationId":"DraftFiles_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"The id of the draft","required":true,"type":"string"},{"name":"file","in":"body","description":"The file to be added to the draft","required":true,"schema":{"$ref":"#/definitions/File"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/File"}}}},"delete":{"tags":["DraftFiles"],"summary":"Deletes all files in the draft based on the origin","description":"The delete files will delete a file to the draft based on the origin by ID.","operationId":"DraftFiles_DeleteDraftFilesByOrigin","consumes":[],"produces":[],"parameters":[{"name":"id","in":"path","description":"The id of the draft","required":true,"type":"string"},{"name":"origin","in":"query","description":"The origin of the file to be deleted","required":true,"type":"string","enum":["None","CloseAsDefectiveInput","NewEmail","Resolve","TicketCreation","Action","Note","Assistant"]},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No 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details","schema":{"$ref":"#/definitions/PublicEmployee"}},"400":{"description":"If the employee ID is empty or contains *"},"500":{"description":"If the call fails"}}}},"/api/companies/{companySkillId}/employees/{id}/ivrfields":{"get":{"tags":["Employees"],"summary":"Search employee IVR fields by employee ID","description":"The get IVR fields will search for the IVR fields of the employee by employee ID.","operationId":"Employees_GetIvrFields","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"id","in":"path","description":"","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent 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GCC and ID will return a list of employee by Global Customer Code (GCC) and employee ID.","operationId":"Employees_GetEmployeeByGccAndId","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"The gcc","required":true,"type":"string"},{"name":"id","in":"path","description":"The id of the employee","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicEmployee"}}}}},"/api/companies/{companySkillId}/employees/{employeeId}/pexdata":{"get":{"tags":["EmployeesPexData"],"summary":"Returns employee Pex data","description":"The get employee Pex data will return an employee Pex data by company skill ID and employee 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It can also be sorted further based on a ticket property.","operationId":"EmployeeTickets_GetEmployeeTickets","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"Company ID","required":true,"type":"integer","format":"int32"},{"name":"employeeId","in":"path","description":"Employee ID","required":true,"type":"string"},{"name":"scope","in":"query","description":"Employee scope (Requester, Affected, or Both) (default is Requester)","required":false,"type":"string"},{"name":"status","in":"query","description":"Ticket status (Open, Closed, or Both) (default is Open)","required":false,"type":"string"},{"name":"fromDate","in":"query","description":"Date range start","required":false,"type":"string"},{"name":"toDate","in":"query","description":"Date range end","required":false,"type":"string"},{"name":"sortProperty","in":"query","description":"Sorting property (default is id)","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"Sorting direction (asc or desc) (default is asc)","required":false,"type":"string"},{"name":"page","in":"query","description":"Page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"Number of tickets per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"forceRefresh","in":"query","description":"Get refreshed or cached data","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of employee tickets","schema":{"$ref":"#/definitions/PublicTicketJsonPagedList"}},"400":{"description":"- If the employee ID is empty or contains *\r\n- If the from date is null or later than the to date"},"403":{"description":"If the agent does not have access to the company"},"500":{"description":"If the call fails"}},"deprecated":true}},"/api/companies/{companySkillId}/employeetickets":{"post":{"tags":["EmployeeTickets"],"summary":"Gets employee tickets","description":"The get employee tickets will return a list of tickets in a page for a given employee.\r\nThe employee can be the requester himself or possibly the affected ones instead.\r\nThe list can be filtered by ticket status and/or creation date. It can also be sorted further based on a ticket property.","operationId":"EmployeeTickets_GetEmployeeTickets","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"Company ID","required":true,"type":"integer","format":"int32"},{"name":"employeeParam","in":"body","required":true,"schema":{"$ref":"#/definitions/EmployeeParam"}},{"name":"status","in":"query","description":"Ticket status (Open, Closed, or Both) (default is Open)","required":false,"type":"string"},{"name":"fromDate","in":"query","description":"Date range start","required":false,"type":"string"},{"name":"toDate","in":"query","description":"Date range end","required":false,"type":"string"},{"name":"sortProperty","in":"query","description":"Sorting property (default is id)","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"Sorting direction (asc or desc) (default is asc)","required":false,"type":"string"},{"name":"page","in":"query","description":"Page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"Number of tickets per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"forceRefresh","in":"query","description":"Get refreshed or cached data","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of employee tickets","schema":{"$ref":"#/definitions/PublicTicketJsonPagedList"}},"400":{"description":"- If the employee ID is empty or contains *\r\n- If the from date is null or later than the to date"},"403":{"description":"If the agent does not have access to the company"},"500":{"description":"If the call fails"}}}},"/api/gccs/{gcc}/lccs/{lcc}/employees/{employeeId}/tickets":{"get":{"tags":["EmployeeTickets"],"summary":"Retrieves open or closed tickets for a specific employee","description":"The get tickets will return tickets that can either be open or closed from a specific employee.","operationId":"EmployeeTickets_GetEmployeeTicketWithLastNotification","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"The GCC code of the organisation","required":true,"type":"string"},{"name":"lcc","in":"path","description":"The LCC code of company","required":true,"type":"string"},{"name":"employeeId","in":"path","description":"The ID of employee","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/EmployeeTicketWithLatestNotifcation"}}},"deprecated":true}},"/api/gccs/{gcc}/lccs/{lcc}/employeetickets":{"post":{"tags":["EmployeeTickets"],"summary":"Retrieves open or closed tickets for a specific employee","description":"The get tickets will return tickets that can either be open or closed from a specific employee.","operationId":"EmployeeTickets_GetEmployeeTicketWithLastNotification","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"The GCC code of the organisation","required":true,"type":"string"},{"name":"lcc","in":"path","description":"The LCC code of company","required":true,"type":"string"},{"name":"employeeParam","in":"body","required":true,"schema":{"$ref":"#/definitions/EmployeeParam"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/EmployeeTicketWithLatestNotifcation"}}}}},"/api/gccs/{gcc}/employees/{employeeId}/tickets":{"get":{"tags":["EmployeeTickets"],"summary":"Retrieves open or closed tickets for a specific employee given the gcc","description":"The get employee tickets will return a list of tickets in a page for a given employee.\r\nThe employee can be the requester himself or possibly the affected ones instead.\r\nThe list can be filtered by ticket status and/or creation date. It can also be sorted further based on a ticket property.","operationId":"EmployeeTickets_GetEmployeeTicketsByGcc","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"GCC","required":true,"type":"string"},{"name":"employeeId","in":"path","description":"Employee ID","required":true,"type":"string"},{"name":"lcc","in":"query","description":"LCC","required":false,"type":"string"},{"name":"scope","in":"query","description":"Employee scope (Requester, Affected, or Both) (default is Requester)","required":false,"type":"string"},{"name":"status","in":"query","description":"Ticket status (Open, Closed, or Both) (default is Open)","required":false,"type":"string"},{"name":"fromDate","in":"query","description":"Date range start","required":false,"type":"string"},{"name":"toDate","in":"query","description":"Date range end","required":false,"type":"string"},{"name":"sortProperty","in":"query","description":"Sorting property (default is id)","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"Sorting direction (asc or desc) (default is asc)","required":false,"type":"string"},{"name":"page","in":"query","description":"Page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"Number of tickets per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"forceRefresh","in":"query","description":"Get refreshed or cached data","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of employee tickets","schema":{"$ref":"#/definitions/PublicTicketJsonPagedList"}},"400":{"description":"- If the employee ID is empty or contains *\r\n- If the from date is null or later than the to date"},"403":{"description":"If the agent does not have access to the company"},"500":{"description":"If the call fails"}},"deprecated":true}},"/api/gccs/{gcc}/employeetickets":{"post":{"tags":["EmployeeTickets"],"summary":"Retrieves open or closed tickets for a specific employee given the gcc","description":"The get employee tickets will return a list of tickets in a page for a given employee.\r\nThe employee can be the requester himself or possibly the affected ones instead.\r\nThe list can be filtered by ticket status and/or creation date. It can also be sorted further based on a ticket property.","operationId":"EmployeeTickets_GetEmployeeTicketsByGcc","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"GCC","required":true,"type":"string"},{"name":"employeeParam","in":"body","required":true,"schema":{"$ref":"#/definitions/EmployeeParam"}},{"name":"lcc","in":"query","description":"LCC","required":false,"type":"string"},{"name":"status","in":"query","description":"Ticket status (Open, Closed, or Both) (default is Open)","required":false,"type":"string"},{"name":"fromDate","in":"query","description":"Date range start","required":false,"type":"string"},{"name":"toDate","in":"query","description":"Date range end","required":false,"type":"string"},{"name":"sortProperty","in":"query","description":"Sorting property (default is id)","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"Sorting direction (asc or desc) (default is asc)","required":false,"type":"string"},{"name":"page","in":"query","description":"Page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"Number of tickets per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"forceRefresh","in":"query","description":"Get refreshed or cached data","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of employee tickets","schema":{"$ref":"#/definitions/PublicTicketJsonPagedList"}},"400":{"description":"- If the employee ID is empty or contains *\r\n- If the from date is null or later than the to date"},"403":{"description":"If the agent does not have access to the company"},"500":{"description":"If the call fails"}}}},"/api/tickets/escalationreasons/{id}":{"get":{"tags":["EscalationReasons"],"summary":"Returns the ticket task","description":"The get escalation reasons will return ticket task by ID.","operationId":"EscalationReasons_GetById","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"The id of the escalation reason","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/EscalationReason"}}}}},"/api/tickets/escalationreasons":{"get":{"tags":["EscalationReasons"],"summary":"Returns the ticket tasks","description":"The get escalation reasons will return ticket task.","operationId":"EscalationReasons_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/EscalationReason"}}}}}},"/api/companies/{companySkillId}/employees/{employeeId}/Events":{"get":{"tags":["Events"],"summary":"Returns HRIS events","description":"The get HR events will return the HRIS events by company skill ID and employee ID.","operationId":"Events_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill id of the company","required":true,"type":"integer","format":"int32"},{"name":"employeeId","in":"path","description":"The id of the employee","required":true,"type":"string"},{"name":"sortProperty","in":"query","description":"The property on which the sorting must be done","required":false,"type":"string"},{"name":"sortDirection","in":"query","description":"The direction of the sorting (ASC or DESC)","required":false,"type":"string"},{"name":"page","in":"query","description":"The page number (default 1)","required":false,"type":"integer","format":"int32"},{"name":"perPage","in":"query","description":"The number of events per page (default 50, max 200)","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/HrEventJsonPagedList"}}}}},"/api/tickets/reports/{reportId}":{"get":{"tags":["Export"],"summary":"Returns the report file","description":"The get reports will return the report file by report ID.","operationId":"Export_GetReport","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"reportId","in":"path","description":"Id of the report to retrieve","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/reportrequests":{"get":{"tags":["Export"],"summary":"Returns the report file","description":"The get agent reports will return the report file.","operationId":"Export_GetAgentReports","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/employees/{employeeId}/files/{fileId}":{"get":{"tags":["File"],"summary":"Returns ticket attachment for employee","description":"The get employee file will return a file added to the ticket of a specific employee.\r\nThe employee can be the requester himself or possibly the affected one instead.","operationId":"File_GetFileForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"fileId","in":"path","description":"The ID of the 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If given employee is neither the affected employee nor the requester of the ticket\r\n- If ticket is not found"},"403":{"description":"If the caller does not have access to the ticket"},"500":{"description":"If the call fails"}},"deprecated":true}},"/api/tickets/{ticketUid}/employeefiles/{fileId}":{"post":{"tags":["File"],"summary":"Returns ticket attachment for employee","description":"The get employee file will return a file added to the ticket of a specific employee.\r\nThe employee can be the requester himself or possibly the affected one instead.","operationId":"File_GetFileForEmployee","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"fileId","in":"path","description":"The ID of the attachment","required":true,"type":"integer","format":"int32"},{"name":"ticketUid","in":"path","description":"The technical ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"employeeParam","in":"body","required":true,"schema":{"$ref":"#/definitions/EmployeeParam"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket attachment","schema":{"$ref":"#/definitions/File"}},"401":{"description":"- If given scope is \"requester\" and the requester of the ticket does not match the given employee\r\n- If given scope is \"affected\" and the affected employee of the ticket does not match the given employee\r\n- If given employee is neither the affected employee nor the requester of the ticket\r\n- If ticket is not found"},"403":{"description":"If the caller does not have access to the ticket"},"500":{"description":"If the call fails"}}}},"/api/tickets/{ticketUid}/Files/{id}":{"get":{"tags":["File"],"summary":"Returns file","description":"The get file will return a file attached to the ticket.","operationId":"File_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"Ticket item ID","required":true,"type":"integer","format":"int32"},{"name":"ticketUid","in":"path","description":"Internal ticket ID","required":true,"type":"integer","format":"int64"},{"name":"isPreview","in":"query","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"File","schema":{"$ref":"#/definitions/File"}},"403":{"description":"If the agent does not have access to the ticket"},"500":{"description":"If the call fails"}}},"put":{"tags":["File"],"summary":"Updates file","description":"The put update file will update attached file to the ticket.","operationId":"File_Put","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"id","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"file","in":"body","description":"","required":true,"schema":{"$ref":"#/definitions/File"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}},"delete":{"tags":["File"],"summary":"Delete temporary item","description":"The delete temporary item will delete a temporary item by ticket ID","operationId":"File_Delete","consumes":[],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"id","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/Files/{id}/download":{"get":{"tags":["FileDownload"],"summary":"Downloads attachment","description":"The get file will download the attachment by ID or ticket ID.","operationId":"FileDownload_Download","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"The ID of the ticket 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virus is found"},"500":{"description":"If the call fails"}}},"delete":{"tags":["Files"],"summary":"Deletes temporary ticket items","description":"The delete temporary ticket items will delete temporary ticket items by origin.","operationId":"Files_Delete","consumes":[],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"origin","in":"query","description":"","required":true,"type":"string","enum":["None","CloseAsDefectiveInput","NewEmail","Resolve","TicketCreation","Action","Note","Assistant"]},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/employees/{employeeId}/files":{"get":{"tags":["Files"],"summary":"Returns ticket attachments for employee","description":"The get 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Message are sent during collaboration around a case.","operationId":"Messages_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ticket ID","required":true,"type":"integer","format":"int64"},{"name":"employeeId","in":"path","required":true,"type":"string"},{"name":"message","in":"body","description":"Message to send","required":true,"schema":{"$ref":"#/definitions/Message"}},{"name":"draftId","in":"query","description":"(optional) Draft ID","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"If the call succeeds","schema":{"type":"object"}},"400":{"description":"- If sending message to agent and the ticket is closed\r\n- If partner application is sending the message and there is no action id or the action does not exist or the action is not associated with the partner\r\n- If there is an attachment and the file is not valid (see Add file API)"},"403":{"description":"- If the agent does not have access to the ticket\r\n- If inbox application is sending the message and the employeeId does not match the ticket employee or requester"},"500":{"description":"If the call fails"}},"deprecated":true}},"/api/tickets/{ticketUid}/messages":{"post":{"tags":["Messages"],"summary":"Sends a message during collaboration around a case","description":"The send message will add a message to an existing ticket. Message are sent during collaboration around a case.","operationId":"Messages_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ticket ID","required":true,"type":"integer","format":"int64"},{"name":"message","in":"body","description":"Message to send","required":true,"schema":{"$ref":"#/definitions/Message"}},{"name":"draftId","in":"query","description":"(optional) Draft ID","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"If the call succeeds","schema":{"type":"object"}},"400":{"description":"- If sending message to agent and the ticket is closed\r\n- If 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Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicket"}}}}},"/api/tickets/{ticketUid}/partners":{"get":{"tags":["Partners"],"summary":"Collects destination partners for specific ticket","description":"The get destination partners will collect the destination partners for a specific ticket.","operationId":"Partners_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent 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task","required":true,"type":"integer","format":"int32"},{"name":"partnerTicket","in":"body","description":"Newly created partner ticket in the partner system","required":true,"schema":{"$ref":"#/definitions/PartnerTicket"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PartnerTicket"}}}}},"/api/tickets/{ticketUid}/tasks/{taskId}/partnertickets/{partnerTicketId}":{"put":{"tags":["PartnerTickets"],"summary":"Notifies HRW that Partner Ticket has been updated","description":"The post partner tickets will notify HRW that the partner ticket has been 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Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/platformactivation":{"post":{"tags":["PlatformActivation"],"summary":"Creates organisation and company","description":"The post platfrom activation will create the organsation and companies.","operationId":"PlatformActivation_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"inputs","in":"body","required":true,"schema":{"$ref":"#/definitions/PipelineInputs"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PipelineInputs"}}}}},"/api/contracttypeversion":{"get":{"tags":["PlatformActivation"],"summary":"Get All Contract Type Version for platfrom Activation","description":"This method will be used to get all contract type for company creation.","operationId":"PlatformActivation_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/ContractTypeVersion"}}}}}},"/api/platformactivation/{gcc}":{"delete":{"tags":["PlatformActivation"],"summary":"Delete PlatformActivation","description":"This method will delete the organsation,companies,specialagent and application.","operationId":"PlatformActivation_Delete","consumes":[],"produces":[],"parameters":[{"name":"gcc","in":"path","description":"The gcc of the platform activation to be deleted","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/popover":{"get":{"tags":["Popover"],"summary":"Returns tickets popover data","description":"The get tickets popover will return the tickets popover data by ticket ID.","operationId":"Popover_GetTicketPopover","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/TicketPopover"}}}}},"/api/tickets/{ticketUid}/tasks/{taskId}/popover":{"get":{"tags":["Popover"],"summary":"Returns task popover","description":"The get task popover will return the task popover by ticket ID and task 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ID.","operationId":"PredefinedTask_GetPredefinedTask","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companyId","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"taskTypeId","in":"query","description":"","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/predictions":{"post":{"tags":["Predictions"],"summary":"Returns ticket attributes prediction","description":"The post ticket attributes prediction will return the ticket attributes prediction by company skill ID.","operationId":"Predictions_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticket","in":"body","description":"Contains the company, subject, and description of the ticket.","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"draftId","in":"query","description":"(optional) Id of draft ticket","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicketAttributesPrediction"}}}}},"/api/companies/{companySkillId}/priorities":{"get":{"tags":["Priorities"],"summary":"Returns the list of services","description":"The company priorities will retun the list of services filtered by service group and/or label.","operationId":"Priorities_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"The skill ID of the company","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/PublicSkill"}}}}}},"/api/companies/{companyId}/processes":{"get":{"tags":["Process"],"summary":"Returns processes by company skill ID","description":"The get processes will return the processes by company skill 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Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/companies/{companyId}/processes/{serviceskillId}/towersettings":{"get":{"tags":["Process"],"summary":"Returns comp tower category settings","description":"The get tower settings will return comp tower category settings by company ID and service skill ID.","operationId":"Process_GetTowerSettings","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companyId","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"serviceskillId","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent 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ID.","operationId":"TicketCommunications_Put","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"id","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"communication","in":"body","description":"","required":true,"schema":{"$ref":"#/definitions/PublicTicketCommunication"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicketCommunication"}}}}},"/api/tickets/{ticketUid}/employees/{employeeId}/communications":{"get":{"tags":["TicketCommunications"],"summary":"Returns ticket communications for employee.","description":"The get employee communications will return a list of communications for an employee to a given ticket.\r\nThe employee can be the requeter himself or possibly the affected ones instead.\r\nOptionally, it can return a list of communications for a given action.","operationId":"TicketCommunications_GetTicketcommunicationsForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"employeeId","in":"path","description":"Employee ID","required":true,"type":"string"},{"name":"scope","in":"query","description":"Determines if employee is affected or requester or either (Requester, Affected, Both)","required":false,"type":"string"},{"name":"taskId","in":"query","description":"Action ID","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of ticket communications","schema":{"type":"array","items":{"$ref":"#/definitions/PublicTicketCommunication"}}},"500":{"description":"If the call fails"}},"deprecated":true}},"/api/tickets/{ticketUid}/employeecommunications":{"post":{"tags":["TicketCommunications"],"summary":"Returns ticket communications for employee.","description":"The get employee communications will return a list of communications for an employee to a given ticket.\r\nThe employee can be the requeter himself or possibly the affected ones instead.\r\nOptionally, it can return a list of communications for a given action.","operationId":"TicketCommunications_GetTicketcommunicationsForEmployee","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"employeeParam","in":"body","description":"Contains the Employee ID and scope (if employee is affected or requester or either)","required":true,"schema":{"$ref":"#/definitions/EmployeeParam"}},{"name":"taskId","in":"query","description":"Action ID","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"List of ticket communications","schema":{"type":"array","items":{"$ref":"#/definitions/PublicTicketCommunication"}}},"500":{"description":"If the call fails"}}}},"/api/tickets/{ticketUid}/description":{"get":{"tags":["TicketDescription"],"summary":"Returns the ticket description","description":"The get description will return the ticket descriptiom by ticket ID.","operationId":"TicketDescription_GetDescription","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/dueDates":{"get":{"tags":["TicketDueDates"],"summary":"Returns all the due date changed actions","description":"The get ticket due date will return a list of all the due date changed \r\n            actions related to a ticket and a specific entry.","operationId":"TicketDueDates_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the MyHRW ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/TicketDueDateUpdate"}}}}},"post":{"tags":["TicketDueDates"],"summary":"Change the due date of the ticket","description":"The post ticket due date will change the due date of the ticket.","operationId":"TicketDueDates_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"dueDateUpdate","in":"body","description":"New due date","required":true,"schema":{"$ref":"#/definitions/TicketDueDateUpdate"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/emails/preview/unauthenticatedwarning":{"get":{"tags":["TicketEmailsPreview"],"summary":"Returns unauthenticated email warning","description":"The get unauthenticated warning will return unauthenticated email warning.","operationId":"TicketEmailsPreview_GetUnauthenticatedWarning","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"query","description":"","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"string"}}}}},"/api/tickets/emails/preview":{"post":{"tags":["TicketEmailsPreview"],"summary":"Provides preview of the email the agent will send with a ticket creation.","description":"The post ticket email preview will provide a preview of the email that the agent \r\n            is going to send along with a ticket creation.","operationId":"TicketEmailsPreview_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticket","in":"body","description":"ticket used to fill in the email template placeholders","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"on","in":"query","description":"The event to which the email is used (CREATION / CLOSURE / INTERACTION)","required":true,"type":"string"},{"name":"ticketUid","in":"query","description":"The unique id of the ticket","required":false,"type":"integer","format":"int64"},{"name":"comment","in":"query","description":"User comment","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/EmailPreview"}}}}},"/api/tickets/{ticketUid}/employees":{"post":{"tags":["TicketEmployees"],"summary":"Adds a new employee to the ticket","description":"The post tickets employees will add a new employee to the ticket.","operationId":"TicketEmployees_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The uid of the ticket","required":true,"type":"integer","format":"int64"},{"name":"employee","in":"body","required":true,"schema":{"$ref":"#/definitions/TicketEmployee"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/TicketEmployee"}}}}},"delete":{"tags":["TicketEmployees"],"summary":"Remove employee from ticket","description":"The delete tickets employees will remove an employee from the ticket given the ticket ID.","operationId":"TicketEmployees_Delete","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The uid of the ticket","required":true,"type":"integer","format":"int64"},{"name":"employeeId","in":"query","description":"Employee to delete","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/TicketEmployee"}}}},"deprecated":true}},"/api/tickets/{ticketUid}/errors":{"get":{"tags":["TicketError"],"summary":"Returns the public ticket error","description":"The get ticket error will return the public ticket error for the given ticket ID.","operationId":"TicketError_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}},"post":{"tags":["TicketError"],"summary":"Creates or updates a ticket error","description":"The post public ticket error will create or update a ticket error for the given ticket.","operationId":"TicketError_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"error","in":"body","description":"","required":true,"schema":{"$ref":"#/definitions/PublicTicketError"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/errors/Config":{"get":{"tags":["TicketError"],"summary":"Returns the ticket error config","description":"The get config will return the ticket error config.","operationId":"TicketError_GetConfig","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/validate":{"get":{"tags":["TicketExist"],"summary":"Checks if ticket exists","description":"The get ticket will check if ticket exists.","operationId":"TicketExist_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"boolean"}}}}},"/api/ticketextract/gcc/{gcc}":{"get":{"tags":["TicketExtract"],"summary":"Retrieves ticket extract requests for client","description":"The get requests will retrieve ticket extract requests for a client arranged by the latest request date.","operationId":"TicketExtract_GetRequests","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"gcc","in":"path","description":"Global customer code","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/PublicTicketExtractionRequest"}}}}}},"/api/ticketextract/{id}":{"get":{"tags":["TicketExtract"],"summary":"Retrieves specific request","description":"The get request will retrieve a specific request by ID.","operationId":"TicketExtract_GetRequestById","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"The id of the request","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicketExtractionRequest"}}}},"put":{"tags":["TicketExtract"],"operationId":"TicketExtract_Restart","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}},"post":{"tags":["TicketExtract"],"summary":"Start ticket extraction","description":"The post will start ticket extraction process.","operationId":"TicketExtract_StartExtraction","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/ticketextract":{"post":{"tags":["TicketExtract"],"summary":"Creates ticket extract request","description":"The post reports will create a ticket extract request.","operationId":"TicketExtract_SubmitTicketExtractRequest","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"request","in":"body","description":"The report to create","required":true,"schema":{"$ref":"#/definitions/PublicTicketExtractionRequest"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicketExtractionRequest"}}}}},"/api/ticketextract/{id}/cancel":{"delete":{"tags":["TicketExtract"],"summary":"Cancel specific ticket extract request","description":"The delete request will cancel a specific ticket extract request by ID.","operationId":"TicketExtract_Cancel","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"id","in":"path","description":"The id of the request","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/files/rules":{"get":{"tags":["TicketFileRules"],"summary":"Returns ticket file rules","description":"The get files rules will return ticket file rules by ticket ID.","operationId":"TicketFileRules_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"","required":true,"type":"integer","format":"int64"},{"name":"draftId","in":"query","description":"","required":false,"type":"string"},{"name":"taskId","in":"query","description":"","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/inbox":{"get":{"tags":["TicketInbox"],"summary":"Returns complete ticket for inbox","description":"The get ticket will return complete ticket for inbox.","operationId":"TicketInbox_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PublicTicket"}}}}},"/api/tickets/{ticketUid}/intent/useandedit":{"put":{"tags":["TicketIntent"],"summary":"Set the intent usage of a ticket to use and edit","description":"The put use and edit will set the intent usage of a ticket to Use and edit.","operationId":"TicketIntent_SetIntentToUseAndEdit","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/intent/dontuse":{"put":{"tags":["TicketIntent"],"summary":"Set the intent usage of a ticket to not used","description":"The put don't use will set the intent usage of a ticket to not used.","operationId":"TicketIntent_SetIntentToNotUsed","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/tasks/{ticketTaskId}/partnerfiles":{"get":{"tags":["TicketItem2Tasks"],"operationId":"TicketItem2Tasks_GetPartnerFiles","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","required":true,"type":"integer","format":"int64"},{"name":"ticketTaskId","in":"path","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/PublicTicketItem2Task"}}}}},"post":{"tags":["TicketItem2Tasks"],"summary":"Sends a File to a task\r\n///","description":"The post partner files will send a file to a task.\r\n            This is used to send an existing ticket attachment to a partner.","operationId":"TicketItem2Tasks_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the MyHRW ticket","required":true,"type":"integer","format":"int64"},{"name":"ticketTaskId","in":"path","description":"The id of the MyHRW task","required":true,"type":"integer","format":"int32"},{"name":"ticketItem2Task","in":"body","description":"The item to partner task object to send","required":true,"schema":{"$ref":"#/definitions/PublicTicketItem2Task"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/tasks/{taskId}/Files":{"get":{"tags":["TicketItem2Tasks"],"summary":"Get item to partner tasks","description":"The get files will get item to partner tasks by ticket and task IDs.","operationId":"TicketItem2Tasks_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"taskId","in":"path","description":"The id of the task","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/File"}}}}},"put":{"tags":["TicketItem2Tasks"],"summary":"Update task file document type or privacy access level","description":"The put files will update task file document type or privacy access level.","operationId":"TicketItem2Tasks_UpdateFile","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the 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token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/pendingReasons":{"get":{"tags":["TicketPend"],"summary":"Returns the pending reason of the ticket","description":"The get pending status will return the pending reason of the ticket.","operationId":"TicketPend_GetTicketPendingReason","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/PendingReasonModel"}}}},"post":{"tags":["TicketPend"],"summary":"Switches a ticket into pending","description":"The post pending reasons will switch a ticket into pending status.","operationId":"TicketPend_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"pendingInfo","in":"body","description":"The pending info.","required":true,"schema":{"$ref":"#/definitions/PendingReason"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}},"delete":{"tags":["TicketPend"],"summary":"Removes ticket from pending.","description":"The delete pending reasons will remove ticket from pending status.","operationId":"TicketPend_Delete","consumes":[],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/pendwithemail":{"post":{"tags":["TicketPend"],"summary":"Pend ticket and send email","description":"The post pend with email will pend tickewt and send email.","operationId":"TicketPend_PendTicketAndSendEmail","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"email","in":"body","description":"An object representation of the email to send","required":true,"schema":{"$ref":"#/definitions/Email"}},{"name":"draftId","in":"query","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/unpendwithnote":{"post":{"tags":["TicketPend"],"summary":"Unpend ticket and send note","description":"The post upend with note will unpend ticket and send note.","operationId":"TicketPend_UnpendTicketAndAddNote","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"message","in":"body","required":true,"schema":{"$ref":"#/definitions/Message"}},{"name":"draftId","in":"query","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/unpendwithemail":{"post":{"tags":["TicketPend"],"summary":"Unpend ticket and send email","description":"The post unpend with email will unpend ticket and send email.","operationId":"TicketPend_UnpendTicketAndSendEmail","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"email","in":"body","description":"An object representation of the email to send","required":true,"schema":{"$ref":"#/definitions/Email"}},{"name":"draftId","in":"query","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/companies/{companySkillId}/pendingReasons":{"get":{"tags":["TicketPendingReasons"],"summary":"Returns pending reason of the company","description":"The get pending reasons will return the pending reason of the company.","operationId":"TicketPendingReasons_GetCompanyPendingReasons","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"companySkillId","in":"path","description":"","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"array","items":{"$ref":"#/definitions/PendingReasonModel"}}}}}},"/api/tickets/{ticketUid}/reminders":{"get":{"tags":["TicketReminders"],"summary":"Returns reminder of the ticket","description":"The get reminders will return reminder of the ticket.","operationId":"TicketReminders_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/TicketReminder"}}}},"post":{"tags":["TicketReminders"],"summary":"Sets reminder to the ticket","description":"The post reminders will set reminder to the ticket.","operationId":"TicketReminders_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket.","required":true,"type":"integer","format":"int64"},{"name":"reminderDateTime","in":"body","description":"The reminder object which contains the comment and the reminderdatetime.","required":true,"schema":{"$ref":"#/definitions/Reminder"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}},"delete":{"tags":["TicketReminders"],"summary":"Removes reminder from a ticket","description":"The delete reminders will remove reminder from a ticket.","operationId":"TicketReminders_Delete","consumes":[],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket.","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/scheduled/check":{"post":{"tags":["TicketReminders"],"summary":"Remove reminder for all schedule elapsed ticket","description":"The post check will remove reminder for all schedule elapsed ticket.","operationId":"TicketReminders_Post","consumes":[],"produces":[],"parameters":[{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/reopen":{"put":{"tags":["TicketResolve"],"summary":"Switch from resolved to open (reopen from agent)","description":"The put reopen will switch from resolved to open.\r\n            The ticket is reopened from the agent side and a comment can be specified.","operationId":"TicketResolve_ReOpen","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"comment","in":"body","description":"The comment specified while reopening the ticket","required":true,"schema":{"$ref":"#/definitions/BodyComment"}},{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/resolved":{"put":{"tags":["TicketResolve"],"summary":"Returns a resolved ticket","description":"The put resolved will return a ticket that has been resolved.\r\n            An email notification will be sent when the ticket has been closed.","operationId":"TicketResolve_Resolved","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"ticketUid","in":"path","description":"The unique ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"emailParams","in":"body","required":true,"schema":{"$ref":"#/definitions/PublicTicketEmailParams"}},{"name":"sendEmail","in":"query","description":"Send notification when ticket is closed","required":false,"type":"boolean"},{"name":"from","in":"query","description":"Email sender","required":false,"type":"string"},{"name":"to","in":"query","description":"Email recipient/s","required":false,"type":"string"},{"name":"comment","in":"query","description":"Additional user comments","required":false,"type":"string"},{"name":"documentTypeId","in":"query","description":"The document type to apply to the resolve email and all the attachments.","required":false,"type":"integer","format":"int32"},{"name":"privacyAccessLevel","in":"query","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/reopenticket":{"get":{"tags":["TicketResolve"],"summary":"Switches from resolved to open","description":"The get reopen ticket token will switch from resolved to open ticket. \r\n            The token is reopened by the employee.","operationId":"TicketResolve_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"reopentoken","in":"query","description":"The token for validate the demand of unresolving","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"$ref":"#/definitions/TokenValidation"}}}},"post":{"tags":["TicketResolve"],"summary":"Switches from resolved to open (reopen by employee)","description":"The post reopen ticket will switch from resolved to open.\r\n            The token is reopened by the employee and a comment can be specified.","operationId":"TicketResolve_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":[],"parameters":[{"name":"comment","in":"body","description":"The comment specified while reopening the ticket","required":true,"schema":{"$ref":"#/definitions/BodyComment"}},{"name":"reopentoken","in":"query","description":"The token for validate the demand of unresolving","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"No Content"}}}},"/api/tickets/{ticketUid}/reviewCompleted":{"put":{"tags":["TicketReview"],"summary":"Mark a reviewable ticket to review completed","description":"The put ticket review completed will mark a reviewable ticket to review completed.","operationId":"TicketReview_Put","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"The unique id of the ticket.","required":true,"type":"integer","format":"int64"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"OK","schema":{"type":"object"}}}}},"/api/tickets/{ticketUid}/defective/{defectiveInputReasonId}":{"put":{"tags":["Tickets"],"summary":"Close ticket as defective input","description":"The put tickets defective will allow closed ticket to be marked as defective.","operationId":"Tickets_CloseAsDefective","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"defectiveInputReasonId","in":"path","description":"(if closing as defective input) Reason","required":true,"type":"integer","format":"int32"},{"name":"emailParams","in":"body","description":"Parameters for email notification","required":true,"schema":{"$ref":"#/definitions/PublicTicketEmailParams"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"If the call succeeds","schema":{"type":"object"}},"400":{"description":"- If document type is enabled for company and not all ticket items have document type\r\n- If not all mandatory actions are completed\r\n- If email sender is not valid\r\n- If any of the email recipients is not valid or not trusted"},"403":{"description":"- If the agent does not have access to the ticket\r\n- If the agent is not authorized to close the ticket\r\n- If ticket is pended or already closed"},"500":{"description":"If the call fails"}}}},"/api/tickets/{ticketUid}/employees/{employeeId}":{"get":{"tags":["Tickets"],"summary":"Return ticket for employee","description":"The get tickets employees will return a ticket to the given employee \r\nThe employee is the requester himself or possibly the affected one instead.","operationId":"Tickets_GetTicketForEmployee","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ticket ID","required":true,"type":"integer","format":"int64"},{"name":"employeeId","in":"path","description":"Employee ID","required":true,"type":"string"},{"name":"scope","in":"query","description":"Determines if employee is affected or requester or either (Requester, Affected, Both)","required":false,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket details","schema":{"$ref":"#/definitions/PublicTicket"}},"500":{"description":"If the call fails"}}}},"/api/tickets/uid":{"get":{"tags":["Tickets"],"summary":"Return internal ID","description":"The get internal ID will return the internal ID of a ticket.","operationId":"Tickets_GetUid","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketId","in":"query","description":"ID of the ticket visible to the user","required":true,"type":"integer","format":"int32"},{"name":"companySkillId","in":"query","description":"Company ID","required":true,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Internal ticket ID","schema":{"$ref":"#/definitions/TicketUid"}},"500":{"description":"If the call fails"}}}},"/api/tickets/{ticketUid}/interaction":{"put":{"tags":["Tickets"],"summary":"Associates an interaction to a ticket","description":"The put interaction will associate an interaction with a ticket.","operationId":"Tickets_RegisterInteractionId","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"id","in":"query","description":"Interaction ID","required":true,"type":"string"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket log","schema":{"$ref":"#/definitions/PublicTicketAction"}},"403":{"description":"If ticket is closed"},"500":{"description":"If the call fails"}}}},"/api/tickets/{uid}/cspro":{"put":{"tags":["Tickets"],"summary":"Associates an interaction from CSPRO to a ticket","description":"The put tickets CSPRO will associate an interaction from CSPRO with a ticket.","operationId":"Tickets_RegisterInteractionIdFromCspro","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"uid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"ticket","in":"body","description":"Ticket details","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket log","schema":{"$ref":"#/definitions/PublicTicketAction"}},"403":{"description":"If ticket is closed"},"500":{"description":"If the call fails"}}}},"/api/tickets/{ticketUid}":{"get":{"tags":["Tickets"],"summary":"Retrieves ticket details","description":"The get ticket will allow the retrieval of the ticket details.","operationId":"Tickets_Get","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"ticketTaskId","in":"query","required":false,"type":"integer","format":"int32"},{"name":"forPool","in":"query","required":false,"type":"boolean"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"Ticket","schema":{"$ref":"#/definitions/PublicTicket"}},"403":{"description":"If the agent does not have access to the ticket"},"500":{"description":"If the call fails"}}},"put":{"tags":["Tickets"],"summary":"Update ticket","description":"The put update ticket will allow the ticket to be updated.","operationId":"Tickets_Put","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"ticket","in":"body","description":"Updated ticket details","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"200":{"description":"An updated ticket","schema":{"$ref":"#/definitions/PublicTicket"}},"400":{"description":"If the ticket is null or malformed"},"403":{"description":"- If the agent does not have access to the ticket\r\n- If the agent is not authorized to edit the ticket\r\n- When changing company\r\n    - if ticket is closed\r\n    - if company change is not enabled\r\n    - if new company is not from the same organization\r\n- If changing an attribute and given attribute is not configured\r\n- When reviewing ticket\r\n    - if review period has elapsed\r\n    - if agent is not a reviewer\r\n    - if old service process is valid for interaction and the new service process is not"},"500":{"description":"If the call fails"}}},"delete":{"tags":["Tickets"],"summary":"Close ticket","description":"The delete tickets will allow the ticket to be closed by ticket ID.","operationId":"Tickets_Delete","consumes":[],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticketUid","in":"path","description":"Internal ID of the ticket","required":true,"type":"integer","format":"int64"},{"name":"sendEmail","in":"query","description":"Determines if an email notification should be sent","required":false,"type":"boolean"},{"name":"from","in":"query","description":"(if sending email notification) Email address of the sender","required":false,"type":"string"},{"name":"to","in":"query","description":"(if sending email notification) Email recipient(s) (EMPLOYEE, REQUESTER, or BOTH)","required":false,"type":"string"},{"name":"comment","in":"query","description":"(if closing as defective input) Remarks","required":false,"type":"string"},{"name":"defectiveInputReasonId","in":"query","description":"(if closing as defective input) Reason","required":false,"type":"integer","format":"int32"},{"name":"Authorization","in":"header","description":"Authorization token","required":false,"type":"string"},{"name":"X-NGA-Token","in":"header","description":"Agent Token","required":false,"type":"string"}],"responses":{"204":{"description":"If the call succeeds","schema":{"type":"object"}},"400":{"description":"- If document type is enabled for company and not all ticket items have document type\r\n- If not all mandatory actions are completed\r\n- If email sender is not valid\r\n- If any of the email recipients is not valid or not trusted\r\n- If ticket has no solution\r\n- If ticket has no affected employee\r\n- If ticket has no requester\r\n- If service process is not valid"},"403":{"description":"- If the agent does not have access to the ticket\r\n- If the agent is not authorized to close the ticket\r\n- If ticket is pended or already closed\r\n- If the ticket has invalid attributes or no value set for a mandatory attribute"},"500":{"description":"If the call fails"}}}},"/api/tickets":{"post":{"tags":["Tickets"],"summary":"Create a new ticket in Assist.","description":"The behaviour of the create ticket is linked to the application type selected for your application key. \r\nThe validation and value required in the payload may vary based on the application type. \r\nA ticket has 2 employees:\r\n- The requester\r\n- The affected\r\nThe ticket is always created in the company of the affected employee.\r\nThe binary should be encoded as a Base64 string. (see RFC 2045). http://tools.ietf.org/html/rfc2045","operationId":"Tickets_Post","consumes":["application/json","text/json","application/xml","text/xml","application/x-www-form-urlencoded"],"produces":["application/json","text/json","application/xml","text/xml"],"parameters":[{"name":"ticket","in":"body","description":"Ticket details","required":true,"schema":{"$ref":"#/definitions/PublicTicket"}},{"name":"closeNow","in":"query","description":"Determines if ticket will be automatically closed after creation","required":false,"type":"boolean"},{"name":"createInboxRequest","in":"query","description":"Determines if an inbox request associated to this ticket should be created","required":false,"type":"boolean"},{"name":"draftId","in":"query","description":"Draft ID (if ticket is created from draft)","required":false,"type":"string"},{"name":"forceUsingSpRt","in":"query","description":"Determines if the given service process and request type should be 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